Support

Help & support

Start with the tool that matches your question — most answers are already in your account.

An order I placed

Track a shipment with your tracking number, or open the order status page linked in your shipping confirmation email.

Track my order

An item I consigned

Every submission shows its live status, sale price and payout in your seller portal, along with an activity feed.

Open seller portal

My Bananas balance

See your balance, lifetime earnings and full transaction history in the Rewards Center.

Rewards Center

General questions

How buying works, what happens after you submit an item, how payouts and Bananas run.

Read the FAQ

Still need a human?

If you placed an order, replying to your order confirmation email reaches us directly. Sellers can add notes to a submission inside the portal. A published support contact and response window are not set yet — see Policies for what's still being finalized.